Complaints

  1. At Smile we strive to make sure we meet and if possibly exceed your expectations every time you visit. So, if we have not met this goal we would like your feedback. Whether you are searching for a certain product that you don't see in our shop or you are disappointed with some aspect of your visit, we want to hear about it, so that we may do better.

    Please fill in the form below and your concerns will be e-mailed to both the store manager and the managing director. If you would like a response, please provide us with your contact details and we will reply to you within 2 business days. Please try to fill out as many of the fields as you can. The more details you can include the more effectively we will be able to address your concerns.
  2. (*) Required
  3. Subject(*)
    Please write a subject for your message.
  4. Store Location(*)
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  5. Receipt Number
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    This will be at the top right of your receipt
  6. Time of Visit
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    This will be at the top left of your receipt
  7. Date of Visit(*)

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  8. Your Message(*)
    Please let us know how was your visit?
  9. If you give us your contact details (OPTIONAL) we promise to get back to you within two business days. We will look into the matter and let you know what we can do to resolve the issue, and do our best to make sure you stay a satisfied customer.
  10. Your Name
    Please let us know your name.
  11. Your Phone Number
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  12. Your Email
    Please let us know your email address.